Unified Communications and Collaboration (UC&C) is not a single tool or product, but a collection of solutions, which organizations implement to ensure that nearly all their technology works together, smoothly and securely, for near real-time collaboration. UC&C integrates diverse communication tools, such as Voice, IP Telephony Calling, Instant Messaging, Desktop Sharing, Presence, and Web Conferencing, Audio Conferencing, and Video Conferencing, to interact together in a virtually seamless way. Unified Communications and Collaboration benefits In today’s world, individuals within organizations find themselves working across vast geographies on a seemingly limitless number of devices that run a dizzying mix of platforms, software versions, and applications. Unified Communications and Collaboration wrangles these complex variables into a streamlined, easy-to-use interface that provides the following benefits: Productivity Teams can close the distance between their various members and work together over phone, mobile, desktop, laptop, and other devices in a unified environment. Improve Flexibility and Responsiveness Connect and communicate from virtually anywhere on nearly any device for better responsiveness and productivity. Reduce Costs Allow businesses to shift from a capital intensive to an operational-based model through hosted or cloud-based services. Cost of travel and logistics may also be reduced.

Unified Communications Cisco

Improve Customer Satisfaction Getting the right information to a customer at the right time is increasingly important. Make it easier and more seamless to get customers what they need when they need it. Facilitate Collaboration Your team can create and edit documents together, screen share, provide feedback quickly and seamlessly, and orchestrate all the tasks, people, and programs require to efficiently collaborate on projects.

Unified Communications and Collaboration examples Business Many businesses find that UC&C can empower teams to cooperate more nimbly. By utilizing tools such as Instant Messaging, File Sharing, and Video Conferencing, collaboration becomes simple and seamless.

This can lead to big wins in product development, operational efficiency, client and customer satisfaction, productivity, and the bottom line. Education Educators can implement UC&C to conduct live teaching sessions, allow professors to whiteboard and students to engage via audio or video conferencing, share documents in real time, and make available on demand. Healthcare Through UC&C, healthcare providers can turn a phone call into a web conference to share, view, and consult with other medical personnel and review patient information and data, and then respond quickly. Personnel can determine a doctor’s availability with presence awareness and share and collaborate on patient information.

By bringing advanced communications solutions to businesses across a wide variety of industries, West is everywhere. But we wouldn’t be anywhere without our employees. Our team members are responsible for supporting our clients, building our business, seeking out new technology and powering the more than 7 million connections our company makes each day. Whether you’re interested in IT, marketing, operations or one of our other career areas, there’s a place for you at West—and a culture that will keep you motivated, inspired and connected to the world around you. When you strip away the jargon and hype, the promise of unified communications is to connect things effectively in order to improve the users’ experience and increase performance.

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But like many desirable strategies, it is much more complex than it looks. That is why West focuses so much time, energy and investment in the unified communications space. Simplifying technology applications for improved performance is a hallmark of our businesses. We thrive in these conditions because we know our efforts yield tangible results for everyone—from our employees to our customers and their customers. West creates varied services and solutions so we can deliver results that meet your business’s tailored objectives.

So who do you need to improve connections with most? Employees or partners? Devices and supply chain links? All of these are available from and supported by. Regardless of the endpoints, we help you get there. We know that making better connections is not the end, it is truly the beginning.

West Corporation is a global provider of communication and network infrastructure services. West helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services. For 30 years, West has provided reliable, high-quality, voice and data services. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information, please call 1-800-841-9000.